How We Handle Disputes
phone: +61 2 8211 0596
Avatar Brokers Pty Limted
GPO Box 564
SYDNEY NSW 2000
We will acknowledge your complaint within 5 business days of receipt and advise you of the person dealing with it.
Financial Ombudsman Service
We are members of the Financial Ombudsman Service Australia (FOS), a free consumer service. If you are unhappy with our response to your complaint you have the right to refer the complaint to the FOS.
FOS can be contacted as follows:-
Financial Ombudsman Service Australia Limited
GPO Box 3
Melbourne VIC 3001
9am – 5pm Melbourne time weekdays
Telephone +61 1800 367 287
Facsimile +61 3 9613 6399