How We Handle Disputes

How We Handle Disputes

Clients not satisfied with our services should contact our Complaints Officer by

phone: +61 2 8211 0596

Or mail:

Complaints Officer
Avatar Brokers Pty Limted
GPO Box 564
SYDNEY NSW 2000

We will acknowledge your complaint within 5 business days of receipt and advise you of the person dealing with it.

Financial Ombudsman Service

We are members of the Financial Ombudsman Service Australia (FOS), a free consumer service. If you are unhappy with our response to your complaint you have the right to refer the complaint to the FOS.

FOS can be contacted as follows:-

http://www.fos.org.au/

Financial Ombudsman Service Australia Limited
GPO Box 3
Melbourne VIC 3001
Australia

9am – 5pm Melbourne time weekdays
Telephone +61 1800 367 287
Facsimile +61 3 9613 6399
Email info@fos.org.au